Start, resume, or track your AT&T claim

Have an AT&T HomeTech Protection plan? Start a home tech claim.

How our claims process works

Tell us what’s wrong

We'll ask you a few questions to find out whether we’ll need to fix or replace your phone. Start a claim

Choose an option

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

Track your claim

You’ll receive your repaired or replacement device as soon as the next day. 1 Track a claim

Set up your device

Once you get your device, our experts will help make sure everything works seamlessly. Get setup support

What’s my estimated repair eligibility and deductible or service fee?

Estimates are based on the chosen device and AT&T protection plan. If not enrolled, estimates are based on chosen device and single line protection.

When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.

Need to upload claim documents?

Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.

Claim status

Track a claim as it moves through the process. Start tracking

Coverage details

View complete terms and conditions of coverage. Go to Terms and Conditions

Plan benefits

Access all the protection and support services that come with your plan. Sign in to account

When will I get my replacement?

If you have AT&T Protect Advantage, you may be eligible for same-day delivery and set up if you complete your claim before 4pm local time. Eligibility is determined during the claim process.

Shipping cost is included for all replacement devices.

Frequently asked questions

How do I find or file my documents?

Is your phone screen cracked?

Lost or stolen phone?

View Terms and Conditions

HomeTech Protection claims

How do I get my exact deductible cost?

1. Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.